Shipping
We offer standard and express shipping within India. Shipping charges are calculated based on your delivery address and displayed at checkout, where applicable.
Returns & Exchanges
We do not offer refunds. Replacements or exchanges are considered only if:
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The wrong product was delivered.
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The product has a genuine manufacturing defect.
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The product was damaged during transit.
Exclusions
Returns or exchanges are not accepted for:
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Minor variations in colour, shape, or size, as handcrafted products may have unique characteristics.
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Issues arising from incorrect or incomplete delivery addresses, failed delivery attempts, or refusal to accept the package.
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Customised products or special bulk orders.
How to Request
If your order qualifies, email your request with clear product photographs to our customer support team within 48 hours of delivery. Requests received after this period will not be considered.
Please allow 10–15 business days for the process to be completed after your request has been reviewed and approved.
Each request is assessed individually, and The Royal Box reserves the right to determine an appropriate resolution based on the circumstances.
Refunds will not be provided for orders affected by incorrect or incomplete shipping addresses, three unsuccessful delivery attempts by our shipping partner, or refusal to accept the package.